Privacy & Cookie Policy for DIOP

 

Last updated: May 26, 2026

DIOP (“DIOP,” “we,” “us,” or “our”) is a private fitness and wellness studio committed to protecting your privacy and being transparent about how we collect, use, and safeguard your information. This Privacy & Cookie Policy explains what data we collect, how we use it, and the choices you have.

By visiting our website, booking a session, or using our services, you agree to the terms of this policy.

 

1. Information We Collect

We collect information in three main ways:

 

1.1 Information You Provide to Us

When you interact with DIOP, you may provide:

  • Contact information: name, email address, phone number.

  • Account and booking details: login credentials, session preferences, membership information.

  • Payment information: billing address and transaction details (payment card data is processed securely by our payment provider and not stored in full by DIOP).

  • Health and fitness information: relevant background you choose to share (e.g., injuries, limitations, goals) to personalize your training and help keep you safe.

  • Communications: emails, messages, intake forms, feedback, and survey responses.

Providing health and fitness information is voluntary, but declining to share certain information may limit our ability to tailor sessions appropriately.

 

1.2 Information We Collect Automatically

When you visit our website or interact with our digital content, we may automatically collect:

  • Device and usage data: IP address, browser type, operating system, pages viewed, links clicked, and time spent on the site.

  • Log data: access times, referring URLs, and error logs.

This information helps us secure our site and improve your experience.

 

1.3 Information from Third Parties

We may receive information from:

  • Payment processors (for confirming successful payments).

  • Scheduling and booking platforms (for managing appointments).

  • Marketing and analytics tools (aggregated usage and performance data).

 

2. How We Use Your Information

We use your information to:

 

Provide and manage services

  • Schedule and manage sessions and memberships

  • Personalize training plans and wellness recommendations

  • Communicate about bookings, changes, and support

 

Improve our studio and website

  • Analyze how our services and website are used

  • Enhance user experience and content

  • Maintain security and prevent misuse

 

Communicate with you

  • Respond to inquiries and support requests

  • Send service-related messages (e.g., confirmations, reminders)

  • Share updates, news, and offers, if you choose to receive them

 

Meet legal and business requirements

  • Comply with applicable laws and regulations

  • Maintain records for accounting and tax purposes

  • Enforce our terms and protect our rights and the safety of our clients and team

We do not sell your personal information.

 

3. Legal Bases for Processing (Where Applicable)

Depending on your location, we may rely on one or more of the following legal bases to process your data:

 

  • Contract: to deliver the services you’ve requested.

  • Legitimate interests: to run and improve our business in ways that do not override your rights.

  • Consent: for certain communications, cookies, and use of sensitive health information, where required.

  • Legal obligations: to comply with applicable laws.

 

4. How We Share Information

We share your information only when necessary and with appropriate safeguards:

 

Service providers:

  • Booking/scheduling platforms

  • Payment processors

  • Email and communication tools

  • Analytics and website hosting providers

 

These partners are only permitted to use your data to perform services on our behalf and must protect it.

 

Professional advisors and legal:

  • Accountants, legal counsel, and insurers when needed to run our business or comply with law.

 

Business transfers:

  • In the event of a merger, acquisition, or other business transition, your information may be transferred as part of that process, subject to this policy.

 

Legal and safety reasons:

  • When required by law or when we believe it is necessary to protect DIOP, our clients, or others.

 

We do not share your personal information with third parties for their independent marketing purposes.

 

5. Cookies and Similar Technologies

5.1 What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help the site function properly, remember your preferences, and understand how you use it. We may also use similar technologies like pixels or tags.

 

5.2 Types of Cookies We Use

Strictly necessary cookies

  • Essential for our website to function (e.g., security, basic navigation, session management).

 

Performance and analytics cookies

  • Help us understand how visitors use our website so we can improve usability and content (e.g., pages visited, time on page). Data is generally aggregated and not used to identify you directly.

 

Functionality cookies

  • Remember your preferences (e.g., language, cookie choices) to make your experience smoother.

 

Marketing or advertising cookies (if used)

  • May be used to measure the effectiveness of campaigns or show more relevant content or ads. We use these only where permitted and often in aggregated form.

 

5.3 Managing Cookies

You can control cookies in several ways:

Browser settings:

  • Most browsers allow you to block or delete cookies. Check your browser’s help section for instructions.

 

Cookie banners or tools:

  • Where required, we’ll present you with choices when you first visit our site and allow you to update those choices.

 

If you disable certain cookies, some features of our website may not function properly.

 

6. Data Retention

We retain your information only for as long as necessary to:

  • Provide services and maintain your account

  • Fulfill the purposes outlined in this policy

  • Comply with legal, accounting, or reporting obligations

  • Resolve disputes and enforce our agreements

When information is no longer needed, we will securely delete it or anonymize it.

 

7. How We Protect Your Information

We use appropriate technical and organizational measures to protect your information, including:

  • Secure systems and encrypted connections where appropriate

  • Limited access to personal information on a need-to-know basis

  • Reasonable safeguards to prevent loss, misuse, unauthorized access, or disclosure

 

No method of transmission or storage is 100% secure, but we strive to protect your information to the best of our ability.

 

8. Your Rights and Choices

Depending on your location and applicable law, you may have some or all of the following rights:

  • Access: Request a copy of the personal information we hold about you.

  • Correction: Ask us to correct inaccurate or incomplete information.

  • Deletion: Request that we delete your information, subject to certain exceptions.

  • Restriction: Ask us to limit how we use your information in certain circumstances.

  • Objection: Object to processing based on our legitimate interests or for direct marketing.

  • Data portability: Request a copy of your data in a structured, commonly used format, where applicable.

  • Withdraw consent: Where we rely on consent, you can withdraw it at any time.

 

To exercise your rights, please contact us using the details in Section 10. We may need to verify your identity before completing your request.

You can also opt out of marketing emails at any time by using the “unsubscribe” link in those messages or contacting us directly. Service-related communications (like booking confirmations) will still be sent as needed.

 

9. Third-Party Links

Our website may contain links to third-party sites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before providing any personal information.

 

10. Contact Us

If you have any questions about this Privacy & Cookie Policy, or if you’d like to exercise your rights, please contact us:

  • DIOP – Private Fitness & Wellness Studio

  • Email: diopmansour93@gmail.com

  • Address: essenstraat no.5, 2060 Antwerp, Belgium

 

11. Changes to This Policy

We may update this Privacy & Cookie Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we do, we’ll update the “Last updated” date at the top of this page and, where appropriate, notify you through our website or by email.

 

We encourage you to review this policy periodically so you stay informed about how DIOP protects your privacy.